Refund & Return Policy
We have a 30-day return policy. You have 30 days from the day your item reaches you to request a return.
How to start a return
To be eligible, contact our customer service at info@liamlivia.co to open your return. Send us your order number, which you will find in the confirmation email we sent you.
If your return is accepted we will send you our return address, along with instructions on how and where to send your package. Items sent back to us without requesting a return first will not be accepted.
Customers are responsible for shipping and customs costs on returns due to a change of mind or an exchange.
Eligibility for returns
To be eligible for a return, products must come back unworn, unwashed, in their original condition and with all tags and hygiene liners attached. Any sign of use, wear or damage may result in the return being rejected.
Return shipping
All approved returns must be shipped to our central warehouse in Asia.
Customers are responsible for:
- Return shipping costs
- Choosing a shipping carrier that supports customs clearance and provides a tracking code
- Any applicable customs duties, taxes and handling fees
- Providing accurate customs documentation
Please note that Liam Livia is not responsible for return shipments that are delayed, rejected or lost due to customs issues, unpaid fees, or an unsuitable shipping method.
Restocking fee
A 15% restocking fee applies to all approved returns. This fee helps cover inspection, processing and inventory handling costs.
The restocking fee also applies to:
- Unopened packages
- Refused deliveries
- Unclaimed parcels that are automatically returned to us
Exceptions
The restocking fee may be waived if the item arrives damaged or defective. All exception requests are reviewed on a case-by-case basis.
Order cancellations
Orders can be cancelled at any point before they leave our warehouse. Email us at info@liamlivia.co with your order number and we will stop it if it has not yet shipped.
Once your order has been dispatched we can no longer cancel it. Wait for it to arrive, then request a return in line with this policy.
Damages and issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and put it right.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new one.
Refunds
Once we have received your return package we process the inspection within 2 to 4 business days and issue your refund within that same window.
After the refund has been processed, the money should appear in your account and on your statement within 3 to 5 business days, depending on your bank, card issuer or payment processor.
Please remember it can take time for your bank or card company to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at info@liamlivia.co.
Contact information
Email: info@liamlivia.co
Phone: +44 20 4538 5607
Customer service hours:
Monday to Friday, 9:00 to 17:00 GMT.
Saturday and Sunday: Closed
Business information
Store name: Liam Livia
Company name: Ds Digital Commerce
Company number: 92701272
Company address: Zwaluwlaan 39, Ede, 6713 BS, Gelderland, Netherlands