FAQ

Orders & Shipping

How long does shipping take?
Orders are dispatched within 1 to 3 business days. Delivery then takes 5 to 8 business days.

Do you offer free shipping?
Yes, free standard delivery on all orders within the United Kingdom.

Do you ship internationally?
Currently we only ship within the United Kingdom.

How can I track my order?
You will receive a tracking link by email once your order has shipped.

Can I cancel my order?
Yes, at any point before it leaves our warehouse. Once it has been dispatched we can no longer stop it, so wait for it to arrive and request a return.

Returns & Refunds

What is your return policy?
You have 30 days from delivery to request a return. Email us first and wait for our approval before sending anything back.

Is there a fee?
Yes. A 15% restocking fee applies to all approved returns. It covers inspection, processing and inventory handling. It may be waived if the item arrives damaged or defective.

Who pays return shipping?
You do. Returns go to our central warehouse in Asia, so return postage and any customs duties, taxes and handling fees are yours. Choose a carrier that clears customs and gives you a tracking code.

What condition do items need to be in?
Unworn, unwashed, in original condition with all tags and hygiene liners attached.

How do I start a return?
Email info@liamlivia.co with your order number. Wait for our approval email before shipping anything back, otherwise we cannot match the parcel to your order.

When will I receive my refund?
We inspect and process within 2 to 4 business days, then your bank needs 3 to 5 business days to show it.

Full details are in our return policy.

Payments & Support

Is my payment secure?
Yes. Our checkout uses SSL encryption and secure payment processing.

Which payment methods do you accept?
Visa, Mastercard, Maestro, Apple Pay and Google Pay.

How do I reach you?
Email info@liamlivia.co or call +44 20 4538 5607, Monday to Friday, 9:00 to 17:00 GMT.